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Resume

Skills
& Expertise

UX / Service / Product design

  • Product Design, Service Design

  • Customer Experience

  • Business Design

  • Product Strategy, UX Strategy

  • User interface for Android/iOS app design, web application

  • Team Leadership and Management,

  • User-Centered Design Process, Agile

  • User Testing and Usability, Qualitative/Quantitative analysis

  • Design System Implementation, Accessibility

  • User Research and Retention Strategy

  • Collaboration with Development Teams

  • Workshopping and presentation, Strategic thinking

  • Customer journey-service mapping

  • Prototyping and wireframing

  • Problem-solving, interpersonal, communication skills

Tools

  • Figma, Adobe suite, Sketch, Trello, Miro, AI tools

  • Analytical/Creative thinking, Problem-solving, Leadership, Resilience, Lifelong learning, Empathy, Listening

Work
Experience

2021 - 2023

Senior Product Consultant

Houston-inc consulting oy - Helsinki

  • Led UX-service design projects for Accountor Oy, UPM and, Metsä elevating the mobile/web interface and enriching the overall customer experience. Implemented user-centred design process that increased user engagement by 40% across all products measured through task completion metrics.

  • Contributed to project sales proposals and UX work estimations, facilitated workshops, marketing research, knowledge sharing, recruitment and collaborative sessions with clients for user research.

  • I am responsible for gathering product specifications, competitor analysis, collaborating with stakeholders anddevelopers, gathering customer needs, design briefing presentations, and controlling accessibility.

2020 - 2021

UX designer consultant

YaRalaVa Concepts Pvt. Ltd - Helsinki

  • Led innovative business design for drone-aggregator services using the LEAN startup process, requirement gathering, uncovering customer needs and business opportunities through product design, UX strategy and prototyping.

  • Established comprehensive style guides, and impactful product designs and secured EUR 70K seed funding for business growth.

2017 - 2020

UX Designer

Cloudia Oy - Helsinki

  • Directed the UX development for Cloudia Oy’s SAAS B2B products, a platform with more than 250,000 users and 1.1 million customer contracts.

  • Established an efficient design system process, product requirement for supplier management product design, customer journey mapping and orchestrated comprehensive usability testing initiatives. Coordinated remote, in-person user testing/usability to make informed design decisions to enhance UX flow. Conducted user research to explore and prioritize new features.

  • Performed usability studies with key clients to gather insights and enhance product usability. Developed customer journey maps to visualize and optimize the user experience.

  • Played a key role through UX in the sale of Cloudia products totaling EUR 102.5 M to Mercell by ensuring a seamless UX journey across all products.

2017 - 2017

UI/UX designer

Koja oy - Tampere

Led the Human-centered design efforts for a specialized application focused on heat exchanger design using industry best practices.

2007- 2014

Senior Software developer

Accenture services - India

Created web UI with HTML, CSS, SASS, and JavaScript.

Clients: Nokia, KPN, SingTel, Bank of America, Tesco.

Education

2014-2017

Tampere University of Technology, Tampere | Master’s Degree

Masters in Interaction Design - User Experience

2004-2007

Loyola College, Chennai | Bachelor's Degree

Bachlor of Science - Computer applicatin

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