My Skills
UX Design
With a Master's in UX and 7+ years of experience in UX design, I specialize in crafting seamless and intuitive digital experiences that integrate human insights with business needs. My expertise spans UX research, usability testing, and design system implementation, ensuring consistent and user-centered solutions across platforms. I have led UX projects for clients in industries such as SaaS, renewable energy, and industrial applications, delivering measurable results and enhanced user satisfaction.
Product Design
My product design expertise lies in creating innovative, functional, and visually appealing digital products that solve complex problems. From ideation to execution, I excel at blending user needs, business strategy, and technology to drive value. I have a proven track record in defining product vision, designing for startups, and unifying experiences across ecosystems, contributing to product sales worth over EUR 100 million.
Service Design
I focus on optimizing end-to-end customer journeys and improving service delivery through collaborative workshops and research-driven insights. I have experience designing digital and physical touchpoints for clients across industries, balancing user satisfaction with operational efficiency. The ability to bridge strategy and execution has made me a trusted leader in designing impactful services that meet both business and user goals.
My Projects
Accountor Customer Portal UX and Service design
Portal project to Identify why customer churn is high and make customer experience recommendation and Build a digital solution micro-services for future scalability.
UPM factory shutdown planner UX and Service design
Service exploration and UX design done for digitalization of factory shutdown and turnaround planning tool integrating external vendors and ESG compliance(Environmental, Social and Governance).
Cloudia Oy - Supplier Management
Creating a centralized Supplier Intelligence solution which helps customers manage their organization’s supplier’s lifecycle comprehensivel
Recommendations
Elina korpela,
Head of Design,
Houston-inc Oy
"We worked together in Houston Inc.'s design team with Nirmal. Nirmal has a broad range of skills when it comes to design and he also showed a great understanding on how to link business processes to user experience. It was a pleasure to work with Nirmal!"
Juha Matero,
Lead Designer, Houston-inc Oy
"Nirmal was my design colleague for a year. He is a talented user experience and service design specialist, who is up-to-date with wide variety of research and design methods. He can independently carry out service and user experience definitions for a product with an emphasis on quality of use. Nirmal is also very social, easy going and responsible colleague."
Petri Martikainen,
Founder Partner, Cloudia Oy
"Nirmal is a professional UX designer and UX enthusiastic, and his skills cover all the essential UX topics comprehensively. I worked with him for two years. Nirmal always wanted to create the most appropriate solutions to improve user experience in our services and learn more."
Akshath Shetty,
CEO, Yaralava concepts
"Have had the opportunity to work with Nirmal for a duration of about 5-6 months. Nirmal has a good knowledge on the subject and is absolutely clear about what he is doing, a very keen listener and a silent accomplisher. Takes good time for planning, understands the requirement in depth and the execution is just right. Very calm and composed during the entire duration of our engagement. Sincerely wish all the very best for all your future endeavors and would love to work together. All the very best Nirmal and I hope you inspire many around you for quality execution."
Worked with the best
